FAQs

Need Help?

 

How do I choose the right Step Balance insole for me?

Choose based on your needs:

Sports Performance: Best for high-impact sports and athletics, offering shock absorption and advanced support.

Comfort Everyday: Perfect for daily wear, providing maximum cushioning and comfort.

Slim Fit: Designed for dress and low-volume shoes, offering discreet support with a slim profile.

Do I need to trim the insoles to fit in my shoes?

No, Step Balance insoles are designed to fit a variety of shoe sizes and shapes right out of the box. They are not meant to be trimmed. Our insoles are crafted to provide a perfect fit for your shoes without the need for any modifications, ensuring maximum comfort and support.

How long does it take to get used to wearing Step Balance insoles?

Most users adapt to wearing Step Balance insoles within one to two weeks. Start by wearing them for a short period each day and gradually increase the duration as your feet get accustomed to the support and cushioning.

Do Step Balance insoles come in different arch heights?

Step Balance insoles are designed with a standard ergonomic arch height that suits most foot types. For specific needs such as flat feet or high arches, consider consulting a healthcare professional for personalized advice.

What types of foot conditions can Step Balance insoles help with?

Step Balance insoles are designed to provide support and alleviate discomfort from common foot conditions such as plantar fasciitis, flat feet, overpronation, and general foot fatigue. They help improve foot alignment and reduce stress on the feet and joints.

How long do the insoles last?

The lifespan of your insoles depends on the frequency of use and the type of activities. Typically, insoles should be replaced every 6 to 12 months for optimal performance.

Can I transfer the insoles between different pairs of shoes?

Yes, our insoles are designed to be easily transferable between different pairs of shoes, making them versatile and convenient for daily use.

Where can I buy Step Balance insoles?

Currently, you can purchase Step Balance insoles exclusively through Amazon. The brand is quickly expanding and will soon be available through other sales channels. For the latest availability, visit our website or your local Amazon marketplace.

Do you ship internationally?

Yes, we offer international shipping. Step Balance insoles are available across the European Union, and we will soon be launching in the USA. Most international shipping is facilitated through Amazon. For the most accurate shipping information, please consult your local Amazon marketplace. If you have any additional questions regarding availability or sales, please contact us at support@stepbalance.com.

What is your return policy?

Our return policy is managed directly by Amazon in each marketplace. When you purchase Step Balance insoles through Amazon, you can take advantage of their return and refund policies, which are designed to make returns easy and hassle-free. Typically, you can return items within 30 days of receipt for a full refund or exchange, subject to Amazon's return guidelines.

For the most accurate and specific return information, please refer to the return policy on your local Amazon marketplace. If you have any additional questions regarding returns or need further assistance, please contact our customer service at support@stepbalance.com.

How can I contact customer service?

You can always reach us at support@stepbalance.com for any inquiries or assistance.